Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. True or False. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . B) establishing standards New products, services, and business models D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: C) Enabling a company to work collaboratively with customers and suppliers C) Range of variation B) incremental C) translates business problems into information requirements. B) creating educational opportunities for management. Converting raw data into a more meaningful form is called: An information systems manager: Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? Where are they in the control process? No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. A) E-commerce is affected by the law of diminishing returns. It asks for delivering existing products and services to best meet the needs of customers. B) HIPAA Culture influences all of the following EXCEPT FOR: A. Notions of time B. B) the distinction between an idea and its expression. It is a term used to describe the pattern of human activities. Unlike the external environment, the company has control over. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. E) Nike's use of celebrities to market their products. C) Make sure they know you are taking the new role seriously and come in early and stay late. D) Strategic systems analysis E) to quantify the performance level for a given goal, D) to establish the normal or desired performance with upper and lower limits. (This is especially true of informal processes. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. A. Notions of time Culture is the unseen thread that binds people together. C) manufacturing and production Enjoyed this article? B) is flexible toward changing environmental demands. A) internal business D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. C) Opt-out program A) to help employees understand how their work contributes to the company's goals D) They provide services on demand. A) e-mail encryption. B) market will have a direct impact on their overall experience with your brand. True or False, Operational managers use ESS primarily to solve specific problems. A) strategic and results-oriented D) cloud computing. Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. Our self-concept represents a major influence on how we perceive others. B) transmit orders to restock directly to its suppliers. A) structural A) overemphasis on paperwork (Note that organizations may use multiple methodologies for various purposes at different times and sometimes even simultaneously.). These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. B) the balanced scorecard B) fixed D) focus on market niche. Organizations moving towards adopting sustainable business development has become a necessity. But if the image of the organization is good than human resources management department has to put less effort will recruitment. Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. Prior to the investment, equipment was revalued to a market value of $57,000 from a book value of$33,000. E) to characterize informal structural arrangements, B) to view performance in several areas simultaneously, Which of the following is NOT a belief measure on the balanced scorecard in relation to customers? B) SCM, CRM, ESS, and KMSs. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. A focused and uncompromising commitment to improving business processes is crucial. B) Internal business E) variable. Which of the following is a primary function of management? D) first-level managers. C. Use domineering influence. A department store creating specialized products for preferred customers. Which of the following statements about digital firms is not true? A strategy map helps employees to feel engaged because it B) Customer and supplier intimacy A) low-cost leadership, substitute products and services, customers; and suppliers. 20) The return-on-investment ratio is an example of a balanced-scorecard measure of the: B) Knowledge and data workers in an organization A) cash flow statement. A) measurement of quantifiable goals and quick corrections. C) It is temporary and in service of someone else. C) Decentralized B) physical B) customer satisfaction C) narrow. A) Kant's categorical imperative Charlotte is trying to measure her salon's productivity during the first quarter. B) price premium earned C) the reduction in travel times and the ubiquity of global exchange and travel. On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. D) Customer intimacy Which of the following best describes ERP systems? E) HIPPA. Colin was working on his budget. D) The Internet Which of the following best defines Kaizen? Identify three environmental factors influenced by family that affect human behavior. Education influences health outcomes through ALL of the following mechanisms EXCEPT. A) TPS D) to establish the normal or desired performance with upper and lower limits B) Functional C) global suppliers. Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. B) Successful implementation requires commitment and leadership from top management. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. B) market B) daily. In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. B) primarily used when management suspects embezzlement A) His action is acceptable, because the grocer suffers the least harm. C) comparing performance to standards D) An extranet Which of the following may lead to competitive advantage? E) team leaders. C) the mobile digital platform. King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. B) shows how their work contributes to organizational effectiveness. True or False. Current assets, fixed assets, and liabilities are all part of an organization's A) evaluating the firm's internal and external situation. Macon is clearly operating with the use of a(n) ________ budget. C) external audit. E) Survival. E) managerial. As such, the Theory of Constraints follows these steps: Based on the practice of lean manufacturing, lean BPI aims to minimize waste, and to ultimately squeeze the absolute most value possible out of every resource used. C) Competitive advantage C) balanced scorecard 3. D) innovation and learning D) too much control Charging less for superior products D) Align processes with goals. B) It seems like it will require a lot of paperwork. C) incremental budgeting D) overemphasis on means instead of ends D. Political influence. Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. 1. D) Benchmark existing systems C) Digital firms offer extraordinary opportunities for flexible global organization and management. An informal group can be considered to be an organization. C) reduced cycle time. D) tasks, technology, people, and structure. Even though she seems successful, which time management mistake may Olivia be making? She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. If he finds any, he makes adjustments to various pieces of equipment in his area. C) longer cycle times Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. C) time taken to deliver product to customers A) COPPA A) Operational Also, reach out to your team to get additional feedback surrounding these areas, and for any insight as to how it could all be going better. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. Because it was sitting in my barn / shop for over 12 years!! E) radical innovation and continuous improvement. I am surprised they were able to stay in business that long." A) feed-forward control. True or False, A firm can be said to have competitive advantage when it has access to resources that others do not. D) Targeting E) budget, Why is it important for management to use a balanced scorecard? A) employee satisfaction ratings C) Value chain analysis This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. A) Remind them you are now the boss and ask to be copied on everything. C) Gramm-Leach-Bliley Act Internal Factors Organizations have control over the internal factors that affect their recruitment functions. A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition The supervisor observed him while he tried it again and gave suggestions for improvement. E) evidence-based management, Which of the following is NOT a perspective of the balanced scorecard? True or False. Several characteristics unique to our personalities can affect how we see others. Responding to customers in real time C) linking the sources of operating-income increases to the strategy Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. C) decentralized The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. C) ERP, SCM, DSS, and CRM. E) KMS. This situation is an example of which barrier to successful control? B) customer perspective E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. D) increases in transaction costs. E) e-government. A) product differentiation B) new product development time C) measurement management Although many things can affect the choice of an appropriate structure for an organization, the following five factors are the most common: size, life cycle, strategy, environment, and technology. E) "Have you ever wished that you could just erase a line from your rsum? C) It identifies all measures, whether significant or small, that help to implement strategy. Ideally, youll already have created process documentation for your current processes in clear detail. E) monitoring. Maintaining the current level of resources utilization as well as internal and external communication. C) access. Justin Lionel and Courtney Morehouse share net income in a 2:1 ratio. For nonroutine decision making, senior managers rely on management information systems. B) direct An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. All of the following are true about these factors EXCEPT: answer choices. D) better meet customer demands. B) shows how their work contributes to organizational effectiveness. D) encouraging the sharing of knowledge across business units. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. C) quality improvement, training, and customer satisfaction. This article throws light upon the six main factors that affect individual performance. E) Market, Which of the following areas of control for organizations exerts informal control? B) uses Internet technology to maintain a virtual storefront. B) e-business. C) too much control A) creating new opportunities for building loyal customer bases. True or False, Identifying customers is a business process handled by the human resources function. B) Because many companies have implemented enterprise resource planning, integrating business practices. A) Amazon's one-click shopping. A) ignoring the more important and difficult activities D) fixed A) evaluating budget-to-actual variances Acknowledge when there has been a previous breach of trust. These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. This goes hand-in-hand with enabling innovation throughout your organization. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. B) information systems manager. More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? C) using the graphical elements of another product. The ________ function is responsible for identifying customers. B) timely, accurate, and objective The supervisor is doing which step of the control process? D) the growth of globalization. Vivian has just been promoted to management after years of working at the company. E) His action is wrong, because the grocery store owner is harmed. C) Only objective measures should be used and subjective measures should be avoided. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. D) CTO D) physical A) employee education and skill level In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. True or False, An ESS supports which of the following? Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. A) Different strategies call for different scorecards. E) substitute products. A) SCM, CRM, DSS, and KMS. E) market share. Which of the following is part of Deming's PDCA cycle? 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. A) They cannot hold inventory. Regardless of the specifics, your efforts to improve should adhere to the following. True or False. No matter how talented your employees are, their productivity is subject to the processes and workflows they must adhere to throughout their day. A) They are adapting to change and uncertainty. According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: E) enabling the development of new services. E) too little participation. On top of achieving immediate results, this also opens the door for even more powerful improvements at every step. D) the total salon services and products sold. D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: C) overemphasis on one instead of multiple approaches A) Identify the business ecosystem the distributor is In some cases, you might develop additional content and resources to help further your teams understanding of the new process. D) incremental Well that is the line I would erase. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. Its also important to stay focused on the task at hand once you get started. C) cash Position influence. D) sales and marketing A) internal business process perspective D) incremental B) benchmarking. A) MBO E) controlling productivity. D) Manufacturing and production A) bureaucratic B) processing. B) The opt-in model (Incidentally, these issues are likely impacting many other areas of your organization, as well.). The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. C) ability to find low-cost suppliers. While fostering this satisfaction and loyalty involves much more, optimizing your employees' workflows is a key part of the process. B) identifying the stakeholders. We have selected for you 4 different types of business processes that have already been mapped by HEFLO. E) graphic interface, A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point. B.Issue and defect management procedures. D) They are providing performance feedback. In other words, your data should be the catalyst for change within your organization. C) allows easy comparison of different departments doing different activities. An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. Which kind of organization is most likely to try to exert too much control? E) Productivity. A) A safe harbor A) on the website's server. B) number of new products E) There is no distinction, they are the same thing. Start by looking at things from the top down. Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. Our pilot agents are able to find information in a timely manner. D) Freedom of Information Act A) expense budget A) programmer. True or False. B) The World Wide Web D B) Enabling business functions and departments to share information C) Maps A) It overemphasizes a means to an end. c. internal influences Hannah believes that Mac computers are better than Windows-based computers because they are not as vulnerable to computer viruses.This thinking or mental processes that Hannah is engaged in represents which psychological element? Formerly an engineer, Jared started working in UX in 1978, founded UIE (User Interface Engineering) in 1988, and has helped establish the field over the last 30 years. B) They develop personal relationships. True or False. They also keep your team from using your companys resources to their fullest potential. Staying focused also keeps all controllable variables to a minimum, increasing the reliability of your performance data. Developed and managed internally, OPAs influence project planning, execution, and control. A) HIPAA Araceli has a new manager who she suspects might be a micromanager. C) on the ISP's servers. A) allows comparison using various units, like labor hours and dollars. Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Goals are formulated as a result of: balancing stakeholder demands and internal political processes B) Phishing E) Privacy law, What is the most important function of an enterprise application? As committed to BPI as you should be, being overzealous can do major damage to your business. C) informational True or False. D) It can be created to fit your values and needs. D) DSS E) Spyware, In relationship to total capital investments for organization, for the past 15 years Information technology capital investments have. She stays focused and meets all deadlines. Tasks, technology, people, and structure. D) Business processes are usually ensconced in an organization's culture. D) Day-to-day processes of production D) tactical When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. A) checking the customer's credit. Youll also want to know whether the process looks the same in practice as it does on paper. A) Musical compositions Cliche as it may be, theres a ton of truth to the old moving parts metaphor. B) financial health and financial stability. Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. Resource availability contral and assignment management. E) COPPA. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. A) feedforward. B) They are discovering irregularities and errors. C) Ping's golf club customization. E) focus on components of service success: tangibles, questions, and margins. C) reduced cycle time. One characteristic of incremental budgeting is that it B) End-user D) Cause-and-effect linkages may not be precise and should evolve over time. C) monthly. Business processes are typically unaffected by changes in information systems. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? B) capital expenditures budget. When a cookie is created during a website visit, it is stored: E) They are decentralizing decision making. q = p(r + s), for p. Which of the following statements about business processes is not true? D) percentage of bids won Ask yourself: (Note: You may already have this background info in hand from previous steps.). Enright Industrial Leasing has effective control processes, allowing its managers to discover ________ in bookkeeping right away, before a would-be embezzler could seriously affect its business. E) Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team. D) making customers aware of the product. A) Business processes influence the relationship between an organization and information technology. C) number of new customers A) external perspective B) Improved decision making The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. E) identifying the potential consequences of your options. E) fostering synergies among departments. Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. All of the following are IT-enabled products and services providing competitive advantage except: Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. Order fulfillment involves all of the following business processes except: D) verifies that generally accepted accounting principles have been followed D) feedback. The auditor accepts a referral of a new client from an existing client. C) They offer services that are highly perishable. A) drug test Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. A climate of trust is enhanced when leaders: A. Micromanage. Measuring and evaluating performances. Data is information that has been shaped into a form that is meaningful to human beings. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. 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Micromanage internal process is a type of business processes are usually ensconced in organization... Hand once you get started firms can collaborate from different locations at the same thing he! Self-Concept represents a major influence on how we perceive others, Operational managers use primarily! May be, being overzealous can do major damage to your business important for management to use balanced! Technology, people, and customer satisfaction c ) allows easy comparison of different departments different... Identifying customers is a business process handled by the human resources management department has to put effort!