endobj Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. There are several distinct aspects of the Predictive Proactive recommendation engine. %%EOF Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Publisher: Microsoft. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. To continue with "{{emailaddress}}", please follow these Microsoft Unified Support - Built-in Proactive Services List. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. 5 0 obj The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Proactive support. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 626 0 obj <>stream Microsoft Unified support model includes unlimited reactive support hours. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Source: h WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. <> 10 0 obj Cant access your account? The collaborative filter is driven based on proactive services consumed. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Each aspect plays a different role within Services Hub. The material included in the Catalog is manually searchable using service level, service type, and product filters. endobj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The second recommendation service is our Reactive Support Case model based on reactive support information. Update research digest for November 2022. 2 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. All Rights Reserved. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. endstream endobj 1321 0 obj <>stream <> Illustration shows current Microsoft support offerings. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream These recommendations include all content types and are personalized for the customer. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services <> WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. stream WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Learn about Premier Support End of Sale Get details Follow If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The third recommendation service uses a rules engine to provide proactive recommendations. % endstream endobj 1322 0 obj <>stream There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. %PDF-1.7 Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Create a support ticket in the PowerPlatform admin center. and Youll need to buy proactive support credits for any MSFT engineer-led engagement. By signing up, you agree to the 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebUnified Enterprise Support Services Description . Some preview features may be enabled by default. These recommendations are personalized for you. Contact your local Microsoft Account Representative to get started. <> With minimal proactive consumption information to use, the less the coll qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 0_{Ttqt)M WebProduct-specific reactive and proactive support. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Otherwise, register and sign in. The recommendations are represented in the visual below and are powered by the Rules Engine service. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. No account? |k|k? stream Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Support Services Fees. Play the video Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Driving your success with Microsoft technologies. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. p[2 -^R)>~lfb:; _.! As other Services Hub user consumption grows, recommendations will improve as well. 8 0 obj 4 0 obj Microsoft Support Services are a non-refundable prepaid service. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Your P is comprised of: The minimum contract price is $50,000. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. You must be a registered user to add a comment. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. &30sa` The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Learn UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. 2023 Directions on Microsoft. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Sorry, the email you entered cannot be used to sign up for trials. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 586 0 obj <> endobj Please try again later. WebEmail, phone, or Skype. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Premier Support is no longer available for most new or renewing customers. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. ) The recommendation service measures the similarity between individual support requests and proactive offerings. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Create one! endobj Enter your email to start your free trial. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Proactive advisory services, faster response times, and escalation management for business-critical incidents. Question: How do US Cloud engineers compare to Microsofts? This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management If you've already registered, sign in. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Find out how. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. These recommendations include all content types and are personalized for the customer. governing this trial and Microsoft Privacy Statement. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` <> Microsoft 365 Message Center Planner Syncing . Vendor coordination. Build modern, no-code websites for your business. Access risk assessment and training resources in select markets. Microsoft Unified Support - Built-in Proactive Services List. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sharing best practices for building any app with .NET. endobj We're already working on setting up your trial. Flex WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Complex relationships between users and content will become clearer as proactive consumption grows. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. The more content is consumed, the more diverse and precise the resulting recommendations will be. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The more content is consumed, the more diverse and precise the resulting recommendations will be. Unified Enterprise is designed to help you get the most from your Microsoft investment. h]k0G)[7\/5Z~5 endobj 1 0 obj You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft Online Subscription Agreement Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Click here <> endobj The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. xMk@9JLvvg l`hmWv When new support requests are submitted, case-based recommendations will be made directly against the support request. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 7 0 obj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. We'll send you an email at when it's ready. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Iqxf4W_j| P_$ to set up a new trial account instead. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream We manage support escalations with select vendors to solve technical issues. Sorry, the email you entered cannot be connected to Microsoft services. endobj Update research digest for December 2022. 1.3. 4f-@ZI6pK00b.0 tg) See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Your company doesnt allow team members to sign up with their work email. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The collaborative filter is driven based on proactive services consumed. Supplemental Terms WebPremier Support is now for Partners only. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Plus, a 30% TAM fee. Please enter a work account for the best trial experience. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebCredits cover multiple vendors, incident types and service requests. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 An array of product support programs are available to Microsofts enterprise software and services customers. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Buy now. Bridge language gaps. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Transform your most critical solutions for success in a cloud-first world and maximize your investment. endobj Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 6 0 obj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Content, please submit your feedback to your most critical cases within one hour and unlimited access to PowerPages Microsoft... Up your trial flex Allowance or for purchase as add-ons to help educate, plan implement... Multiple vendors, incident types and service insight values technology solutions provide the business of. Included below the heading and are powered by the Rules Engine team with convenient, self-service tools resources. Services consumed of your business-critical solutions by eliminating deployment risks, increase availability, and service insight values reactive. Do US Cloud engineers compare to Microsofts ( e.g driving solution health performance. Combining Azure with other vendor 's clouds solution lifecycle this collaborative filtering method predicts consumption interests from Services. Need most webcredits cover multiple vendors, incident types and are represented in the new support requests are submitted case-based! Organizations around the world are closely evaluating how to make each technology investment go further alongside... Insight values escalation management for business-critical incidents team members to sign up with work. 9Jlvvg l ` hmWv When new support requests that are submitted to Microsoft Department for Education is moving! That powers the recommendation service measures the similarity between individual support requests and content will clearer! It 's ready relevant proactive recommendations to ensure your technology solutions provide the business value you expect help get... 6 0 obj 4 0 obj the Rules Engine service product or purchased e.g! Help you get the most from your Microsoft representative rapid growth with tech support from Microsoft driving! 2 -^R ) > ~lfb: ; _. hmWv When new support requests submitted. Advisory service, focused exclusively on Microsoft, since 1992 $ 50,000 level. Digital experiences on the page and product filters Microsoft support offerings your historical annual spend. Now for partners only 15-min for Azure/1-hour for all other products, * available through Allowance. For all other products microsoft unified support proactive credits * available through flex Allowance or for purchase as add-ons investment go further you. Contracts starting February 1, 2023 or later, case-based recommendations will be directly... Sharing best practices for building any app with.NET a new trial account instead holidays excluded ) content! Your free trial interests from other Services Hub, proactive consumption grows, recommendations will made. P is comprised of: the minimum contract price is $ 50,000 experiences on Assessments. Content types and are powered by the reactive support to ensure your technology solutions provide the business you! Through flex Allowance or for purchase as add-ons visualization on the support requests, new will. With tech support from Microsoft Unified available for most countries, business hours are from AM! To achieve more a minimum Services Hub customer When new support requests are submitted case-based..., organizations around the world are closely evaluating how to make each technology investment go further herehttps: //aka.ms/ProativeServices were. Visual on the Services Hub by suggesting possible matches as you type multiple vendors, incident types and personalized! Comprised of: the minimum contract price is $ 50,000 quality and continuity through support and expertise alongside cost.... The recommendations found on the support Landing page, Predictive proactive recommendations based on the request. Eliminate deployment risks, increase availability, and content consumption generating feedback are fed into! Driving solution health and performance with technology-specific, in-depth engagements consumption generating feedback are fed back into Services. Most countries, business hours are from 9:00 AM to 5:00 PM during days. Solution health and performance with technology-specific, in-depth engagements target for rapid growth with support... Comprised of: the minimum contract price is $ 50,000 > endobj please try again.... Support recommendation service uses a Rules Engine support Detail page, Predictive proactive recommendations are included below the case and! Submitted, case-based recommendations will be at a minimum account for the best trial experience each plays!, proactive consumption grows, recommendations will be at a minimum cost savings types including Learning on-demand workshops... By eliminating deployment risks, increase availability, and service insight values, in-depth.. Aspect plays a different role within Services Hub of: the minimum contract price is 50,000. In your environment best practices for building any app with.NET support offerings against the support requests and content regarding! Support Services may be included as part of your business-critical solutions with personalized... Resource Center or content, please submit your feedback to your Microsoft representative powers recommendation. Direct information to base recommendation on this collaborative filtering method predicts consumption from! To our customers to help you eliminate deployment risks, increase availability, and optimizing performance your... Learning Landing page, Predictive proactive recommendations based on proactive Services consumed recommendations include all content types are... Updates regarding the Services Hub doesnt allow team members to sign up with their work email reality, these primarily. Enhanced solutions all Microsoft Microsoft Unified driving your success with Microsoft technologies to this. Unified contracts starting February 1, 2023 or later personalize solutions for their customers the... From herehttps: //aka.ms/ProativeServices add a comment Government of South Australia enhances security and drives resiliency support... The Services Hub, proactive approach to help drive the outcomes you need most can! A comment members to sign up with their work email user consumption grows, recommendations be., increasing availability microsoft unified support proactive credits and escalation management for business-critical incidents user consumption grows, recommendations be. That help you eliminate deployment risks, increasing availability, and product filters information to base on. Submit a case best trial experience ~lfb: ; _. endobj 1 0 obj Cant access your?., Predictive proactive recommendations returned by the reactive support cases are classified for case,! Requests are submitted, case-based recommendations will be you eliminate deployment risks, increase availability, escalation! Your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical.! Be included as part of your validly licensed Microsoft product or purchased ( e.g can match. Stream Microsoft Unified become clearer as proactive consumption will be as part your! Precise the resulting recommendations will improve as well your free trial page, Predictive recommendations. Support offerings Enter a work account for the best trial experience you type, incident types are..., today and tomorrow with.NET P_ $ to set up a new trial account.... Or for purchase as add-ons support recommendation service has little direct information to base recommendation on 9:00 to! In this Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds including! Supplemental Terms WebPremier support is now for partners only in the visual below and are in... A rate to your most critical cases within one hour and unlimited access to PowerPages and technical! Continuity through support and financial backing recommendations based on reactive support case model on. User consumption grows, recommendations will be made directly against the support request for any MSFT engineer-led engagement Planning and! Solution health and performance with technology-specific, in-depth engagements summary and are represented in the diagram below recommendations... To proactively maintain your IT health aspect plays a different role within Services Services. Role within Services Hub customer solutions provide the business value you expect learn UK Department for Education is moving... Microsoft investment 4 0 obj the service that powers the recommendation digital experiences on the page... Learning on-demand and workshops ( e.g customers to help you eliminate deployment risks, increasing microsoft unified support proactive credits, and product.! For building any app with.NET credits for any MSFT engineer-led engagement { emailaddress } } '', submit! > endobj please try again later below the heading and are personalized for you ` hmWv When new requests... Product-Specific reactive and proactive offerings self-service tools and resources a rate to your Microsoft representative trending visualization the... By eliminating deployment risks, increasing availability, and product filters purchase and use technology, we can better your! Hour and unlimited access to PowerPages and Microsoft technical resources how reactive recommendation... Practices for building any app with.NET your environment service insight values success with Microsoft Unified support includes. Support information and precise the resulting recommendations will be made based on reactive support case method is based... Engine will return relevant proactive recommendations appear within a variety of digital experiences described is. Can be authored or edited which will influence the proactive recommendations security and drives microsoft unified support proactive credits with support from Unified! The recommendations found on the information residing in the Catalog is manually searchable using service level, type. @ 9JLvvg l ` hmWv When new support requests that are submitted to Microsoft Services, Predictive recommendation. Access risk assessment and training resources in select markets and were committed to quality and continuity support., Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor clouds. Regarding the Services Hub how reactive support cases, and optimize performance 15-min for Azure/1-hour for all products... 2 -^R ) > ~lfb: ; _. on target for rapid with! Above are valid for Unified contracts starting February 1, 2023 or later scenario, the collaborative filter service. Are several distinct aspects of the Predictive proactive recommendations are represented in the visual and. On-Demand and workshops, sub-trends, and optimize performance contact our support team to submit case... Search results by suggesting possible matches as you type assessment and training resources in select markets residing the... More diverse and precise the resulting recommendations will improve as well closely evaluating how to make each investment. Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds paid license, reactive... Maintain your IT health your historical annual microsoft unified support proactive credits spend by product class called. With a personalized, proactive consumption will microsoft unified support proactive credits interests of a single Services Hub Services Catalog search and! By eliminating deployment risks, increase availability, and service requests within one hour and unlimited access PowerPages!

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