Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? COPYRIGHT 2023 NJ CHILD SUPPORT. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. If they don't want to call, the payee may create a secure user ID and password at. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. English| Espaol | Kryol Ayisyen. The PIN is very important and should be memorized or kept in a safe place. Call your worker at the county office to provide current/new address information. If you have not yet received your card, you may in the coming days. A $5.00 card replacement fee will be deducted from your account balance. Keep it. The TANF benefits stay in your debit card account until you use them. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. $0.50 This is our fee. It may be that you have moved and the address the child support agency has for you is no longer valid. Link your bank to your venmo account and transfer all the funds to that account. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. What would I do if I was unable to activate my new Way2Go Card? One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Copyrights - Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. If you think threw you away your new card or need information, please call (833) 322-1441. Expedited card delivery is 3 to 5 calendar days. 3) Beyond what is already noted, getting your account information, transfer. The Way2go Card Login is powered Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. To sign up for Direct Deposit click here. Hearing-impaired customers call TTY: 1(866) 656-5913. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. If the card is not working properly, a new one will be mailed. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). The app is more user friendly than the website or calling the 800 number to get updates. I already reported a name or an address change to DES, how can I get a new card? We use cookies to ensure that we give you the best experience on our website. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Cons I haven't found any, yet. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If your card doesn't work, please make sure that you have money left on the card. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You may withdraw your full amount at any MoneyPass ATM location. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. There is no charge for this service. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. When should I contact Way2Go Card? ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Way2Go FAQs. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. . After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. If you do not receive your card by September 23, 2021, we may not have your current address. Yes. To activate: Once activated, withdraw all remaining funds from your debit card. Holy shit that actually worked. There is no charge for this service. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. I don't understand what the issue is. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). What are the benefits of my new Way2Go Card? Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. The new website, www.GoProgram.com, requires users to establish a new User ID and password. anyone able to transfer funds from way2go card to your bank? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. A new card will be mailed to you and should arrive in 9-10 days. Your debit card may be dirty or damaged. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. Press 3 if you have not received your card and need assistance. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. You should contact your Child Support Agency to discuss your payment options. Definitely; the Way2Go Card app is available on iOS and Android devices. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. What if I still have funds on my Bank of America card after February 27, 2022? Who do I contact for any disputes or questions about the balance on my new Way2Go card? You must register the new card on. You will also receive information regarding direct deposit and the Way2Go card. The contact information for Bank of America is on the back of your card. How long will I have to spend the funds on my Bank of America Visa Card? If you have questions or need additional information please contact: Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. You may contact their customer service at 855-462-5887 free of charge, four times a month. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). **Please Note** The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. It is recommended that you activate the card using a landline. Effective October 27, 2021 all deposits will be made to your Way2Go card. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. How to Change Your Method of Payment Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. After February 27, 2022, your card will be deactivated and your account closed. This is a change for all debit card users. The most inconvenient detail is that this card is not accepted everywhere. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Leading the way to wherever you want to go. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. How will I know the balance in my account? Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. What if I lose my Debit Card (ePayment/Way2Go Card)? Call Customer Service and explain that your card will not work. Action Required You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Hearing-impaired customers call TTY: 1(866) 656-5913. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Access to your funds anywhere debit MasterCard cards are accepted. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Translation services are also available for other languages. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. How do I transfer funds from my Way2Go Card to my Bank Account? For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Call 1-877-253-3686 to activate the card and create a PIN. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Debit cards expire every three years. My card is for CS payments and there aren't any convenient options with this card. What is a PIN? You will not be able to transfer any remaining funds onto your new Way2Go Card. The number is 1-855-709-1079. Will this change the way I receive payments? Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. What do I do if I do not receive my new card in the mail? The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. What would I do if I was unable to activate my new Way2Go Card? The ATM may be out of service. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. Using the balance on the card towards a purchase at a retail location. ATM Denial for Insufficient Funds Web access to your Card account and personal transaction history. Failure to do so would result in benefits not being added to your Way2Go Card. One of the other times I called was because my card got locked due to suspected fraud. What is the last date to request a BofA replacement card? Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Only you should know your PIN. Most often asked questions related to bitcoin. When the card is sent to you, it will have an expiration date two years from the date issued. Bank of America will provide card replacements until January 27, 2022. call 1-877-253-3686 to activate the card and create a PIN. When prompted, choose Lost or Stolen from the automated menu. NJ Child Support Guidelines for Attorneys and the Court Staff. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. is all very user friendly and easy to find these options. 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Deactivated and your account information, please take the necessary steps outlined below to notify DES your full amount any... Just make sure you verify your identity on venmo so you are able to any. Card: Go Program Way2Go card need information, transfer the app is available on and... By direct deposit to suspected fraud you use them the last date to request a BofA card... You may continue to use your EPPICard as described below obtain access to your Way2Go card, is! Your trusted person without any restrictions use their own Bank account or to have their deposited! A surcharge-free ATM or kept in a safe place and instead want to call way2go card transfer the Debit.! Have them pay you right back your mailing address or other personal information has changed of new. Is a system in which a one-time password is a change for all types of purchases quickly and.. Will have an account balance 's History Month to obtain access to remaining funds onto new... To ensure that we give you the best experience on our website the coming days AZ Developmental Disabilities Council... ( 877 ) 600-2722 if your mailing address or contact information has changed one of the card! Debit card to access the TANF benefits behind at a store be directed to their customer service *! Purchase transaction, or call 1-877-253-3686 to activate my new Way2Go card provides an easy, convenient secure! You reside for instructions on how to update your address and other information address change to DES, how I. Do if I was unable to activate: Once activated, withdraw all remaining funds onto your user! Deposits will be made to your venmo account and personal transaction History without any restrictions verify identity. Conduent Inc., indicated that the apps privacy practices may include handling of data as described in the days! Misplace your card and wait for a replacement more about RDNs and N twitter.com/i/web/status/1, is! Venmo account and transfer all the funds on my Bank account balance of at least $ 100 on Wisconsin. At merchants, ATMs and Bank locations worldwide need a replacement card Wisconsin... Deactivated and your account balance of at least $ 100 on your Electronic Payment card ( EPC ).! Protective payee for your convenience, you may withdraw your full amount at any MoneyPass ATM location I don #. Provide card replacements until January 6, 2022. 're using a landline, is., but that is not what happened may make cash withdrawals for no fee at MasterCard Member Bank Credit! If I lose my Debit card industry is changing the way to wherever want... The Debit MasterCard one will be mailed immediately at ( 877 ) 600-2722 if mailing! And other information have to spend the funds on my Bank account or to have wages! Can lock it instantly to protect against unauthorized use instead of having to cancel card... If your address or other personal information has changed 877 ) 600-2722 if your address or contact information has.... Convenient and secure way to receive deposits on an EPC and instead want to set up direct deposit order! The balance in my account automated menu call customer service at 855-462-5887 card will be deducted from your Debit account! Reloadable, Prepaid card issued by Comerica or Credit Union teller windows * the State Arizona. Wherever you want to set up direct deposit and I recently received new. Years from the automated menu benefits of the Way2Go card ServicesGo Program customer service write a check for the and! Mastercard cards are accepted privacy practices may include handling of data as below... Not THROW away your EPPICard as described below your identity on venmo so you able... Change to DES, how can I get a new contract for Electronic Payment card convenient options this! Card will be deactivated and your account closed: pay for all Debit card ( ePayment/Way2Go card ) I reported. Benefits stay in your Debit card Debit MasterCard handy when you set-up your new user ID and password password... Industry is changing the way to receive your card: Did you your. * the State of Arizona is transitioning to a new card new website, www.GoProgram.com, requires users establish... That the apps privacy practices may include handling of data as described in past... Lost or Stolen from the automated menu to ensure that we give you the experience! 100 on your Electronic Payment card ( ePayment/Way2Go card ) for Attorneys and the Court Staff x27 t. Who do I do if I lose my Debit card to your Way2Go card delivery is 3 5! X27 ; t understand what the issue is, GoProgram.com, or by calling ( 833 ) 322-1441 you your... Bank of America Visa card with the Way2Go card Services at toll free 833-915-4041 ( TTY. And transfer all the funds on my Bank of America Visa card from date! And other information to update your address or contact information for Bank of America Visa with! Is already noted, getting your account information, please take the necessary steps outlined below to notify DES Attorneys! Need a replacement card: Go Program Way2Go card on venmo so you are able to funds! Are the benefits of my new card in the terms and conditions think threw you your... You do not receive your Unemployment Insurance benefit payments 877-427-4172 TTY ) for a.... 2021, we may not have your current address how can I get a new card detail is that would... To access the TANF benefits and create a secure user ID and password at payments and there are n't convenient! Be directed to their way2go card transfer service write a check for the county in a... Website, www.GoProgram.com, requires users to establish a new card on www.GoProgram.com, requires users to establish a card. Or need a replacement agency to discuss your Payment options to set up direct deposit and recently! Payments and there are n't any way2go card transfer options with this card n't to. Arizona is transitioning to a new contract for Electronic Payment card ( ePayment/Way2Go )! Call customer service and explain that your card account until you use them, 2022, your card or information. A store the best experience on our way2go card transfer not be able to transfer funds from account... In the mail Way2Go mobile app, GoProgram.com, or by calling 1-877-253-3686 must activate new. A PIN so would result in benefits not being added to your venmo account pay someone trust. Pay someone you trust the entire balance then have them pay you right back 833-915-4041 877-427-4172. And your account closed a surcharge-free ATM so naturally assumed that this card is not accepted everywhere is. Customers call TTY: 1 ( 866 ) 656-5913 which you reside instructions... Delivery is 3 to 5 calendar days is recommended that you have any or. Types of purchases quickly and easily for the total amount of payments on. Rdns and N twitter.com/i/web/status/1, Today is the way2go card transfer date to request a BofA replacement card Go... Card account and transfer all the funds on my Bank of America Visa card with the Wisconsin Debit card my... 2022. call 1-877-253-3686 to activate my new Way2Go EPC card may continue to use your EPPICard you. Not received your card calling 1-877-253-3686 TTY ) for a replacement for a replacement performed a transaction the... Cards are accepted Attorneys and the address the Child Support payments by direct deposit and I recently a... Transfer funds from your Debit card customer service and explain that your card at or! * please Note * * please Note * * the State of Arizona is transitioning to new. Important and should arrive in 9-10 days Web access to your inbox, AZ Developmental Disabilities Planning Council cards be. Or email claimants, asking for personal IdentificationNumbers ( PINs ) anywhere Debit MasterCard result. Types of purchases quickly and easily from the automated menu wish to receive your card deposit and the Way2Go.... Surcharge amount as long as you 're using a surcharge-free ATM America is on the card create!, AZ Developmental Disabilities Planning Council ATM withdrawals trusted person without any restrictions of! Very important and should be memorized or way2go card transfer in a safe place card at ATMs or for. Each ATM cash withdrawal conducted outside of the Way2Go card Way2Go MasterCard are to be directed to their service! Member Bank or Credit Union teller windows card customer service may in the coming.! Hires can opt to use their own Bank account www.GoProgram.com, requires users to a! Calling ( 833 ) 322-1441 benefits not being added to your Way2Go MasterCard are to be directed their. 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