Xfinity is a convenient TV and internet service provider that is popular in households across the country. In many instances, the notifications are about other things and not that serious. When the Boxes is reset, it may take longer to boot. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Check your user manual or search online for specific instructions on how to reset your remote. What are Apple Podcasts Subscriptions and Channels? How do they make bulls mad for bull riding. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. Have an issue or a question search the site. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Depending on whether you have cable or an antenna, the steps may be slightly different. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. I have a degree in Strategic Communication and experience working in both the account and creative spheres. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Im certain whatever is going on, that it has to do with the box itself. Get these cables replaced, and get the help of a professional to do it for you. The cookies is used to store the user consent for the cookies in the category "Necessary". The X1 boxes need a better, cleaner signal to the box than the old Motorola does. We will be glad to help. Resetting the box should be done after you have tried all the above methods in vain. This cookie is set by GDPR Cookie Consent plugin. To add all the Cox Mini-Boxes work fine in the house. To do this, you will need the code that corresponds to your TV manufacturer. Getting Started Kit Installation Overview Videos and Guides. They said the box was bad, should be exchanged. The phone and internet work well. Xfinity Box is offered for free by Comcast. From the Help menu. If thats not the issue, the remote may need to be reset. Restart". I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. It is also possible that the actual Comcast box is faulty and needs to be serviced. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Now make sure the cables are put back and tied properly before restarting. Check to ensure the outlet and the power strip is working. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. Enter the Samsung TV remote code from the list above. To reach it, you will need to remove the battery cover and locate the small reset button. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. Lastly, check for any obstructions between the remote and the TV. In many situations, we reboot to make the programs load properly. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Required fields are marked *. If none of these things work, youre not out of luck. Its wise to restart the process once again to see if things will be back on track. When this happens, keep in mind that it will take much longer for the system to reboot. In each case the connections were correct - the coax was connected to the "Coax In" terminal. How do I handle this? For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. 3. The "what does pse mean on my cable box" is a question that many Comcast customers ask. Again, if it does, go through the process and the channels should come back. To see the message, just press the Main Menu on the remote and look for the messages from the menu. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. We also use third-party cookies that help us analyze and understand how you use this website. Test the remote to see if it is now working with your TV. Check back on the box once in a while to see if they have fixed the issue. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. So, how can you resolve the problem? I just upgraded my account services, and along with that came a new DVR box to replace my old one. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This is a common and the most viable method of solving the issue. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Sorry, I probably should have been a bit more clear about that part! All you have to do is sign in with your Xfinity username and password. pressed the power button? Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. However, the issue could be more serious if you see any damages to the wires. In such situations, you should try restarting the box and resetting it as the first solution. First, make sure that the batteries in the remote are fresh. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. One DVR box, one additional TV box, and one TV adapter. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. This is the most viable and the most common method of solving this issue. Heres your ultimate troubleshooting guide. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. RDK-03004.I have tried another room with the Contour box but did not change anything. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. Received message that "We are having some trouble . Replace the batteries if needed. If you have questions about your services, we're here to answer them. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. It can even take longer or forever. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. Its nearly often due to faulty wiring or connections. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. Find the reset button on the back of the box. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. And if you are call in it sounds like they dont have HD enabled you your box. In every case the old box booted fine. 2. Did it ever work? The phone and internet work well. This cookie is set by GDPR Cookie Consent plugin. Send the full message to our shared support handle Xfinity Support. First, the batteries in your remote may need to be replaced. After that, try restarting the box and see if the issue will be solved. The video wires connecting your TV to the X1 TV box should be secure. The error notice typically indicates that the box is faulty and must be replaced. After showing "boot" on the front of the box, the codes 1PST and 5PST . My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Check for electricity in the first step. How long does it take for cable Box to Boot? Reddit and its partners use cookies and similar technologies to provide you with a better experience. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Highlight the specific message and eventually click Ok on the remote. Plug it in to the Power connector on the back of the box. Required fields are marked *. The acronym stands for "Primary Service Type.". The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. what is the model of the 'old' box that works? So, wait patiently for around 10-15 minutes. Other TVs in the house continue to work fine, no issues with my Internet connection. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. That said, in most normal situations, it should only take a few minutes at the most. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Finger-tight is an excellent guideline to follow. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. The technical team will take care of the mishap and restore things to normal. However, if this red light comes from the DVR, it can indicate that recording is in process. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. Restart your Xfinity box to try fixing the issue. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. is it a DTA? If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. If there are any, remove them and try again. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. It may also restart several times before everything is restored to normal. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. To signal that the remote has been reset, the LED will flash green twice. Examine the battery life of your gadgets. However I came home from work this morning to find the box once again in a constant re boot state. If all the above methods dont cut it, the last option is to reach out to the company for solutions. HDMI between box and TV is not loose? After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. Its time to verify that all the power cords are connected. If there is an outage, youll see a red symbol over your region. Similarly, why does the Comcast box state its time to boot? So, youll have to set up any custom settings again. The box is on, light is on, and shows the time on the front after going through the couple errors. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If you have a universal remote, you can follow the same procedure. 4. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. For some box models, you may have a dedicated Refresh button located on the side of the box. What are the 3 things you should always ask a patient before surgery? Hi EminiR2k. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. The first step is to ensure that both the television and the box are getting electricity. This time the Booting process can take a shorter period of time. If it still wont come off of BOOT, the box will most likely need to be replaced. You also have the option to opt-out of these cookies. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Why is my gift card balance not working on Amazon? For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. then don't hesitate to contact us If the batteries are not working, the remote may not be able to change channels. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. I appreciate all the troubleshooting steps you have done so far. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Should this happen on a regular basis, however, it could signify a bigger issue. In many cases, these remotes will be irreparable. You will most likely have to repair or replace the box itself to get everything in working order again. 3. Xfinity TV box showing first boot then CASE and finally stuck with PSt. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. Is there a red light on the Xfinity Box? Your email address will not be published. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Xfinity Box can get stuck with the boot message for a prolonged time. CCAndrew. I exchanged it at the local store, and then experienced the same issue with the second box. you may have a bad DVR (newer version is a 4k xg1v4). There can be several reasons why only one channel is working on your TV. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. However, it can misbehave from time to time. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. If the batteries are not working, the remote may not be able to change channels. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. After that, give the box enough time to go through the Boot process. I have experienced a similar problem. The light on the front of the box should also be flashing in addition to the status code. Check the Comcasts message to see whether some important notifications could be the reason for this error. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. Yes my coneection are good. Rest assured you have reached the right team of experts to help. If not, you can take the box to a local Xfinity outlet for repairs. Basically, the first thing to think of is to check the connectors and rule out any issue. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. You may now want to turn the light off. This started about 3 weeks ago when I had a power surge in the house due to bad weather. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If the problem continues, try the following: Make sure the cable connections are secure. To do so, you can find instructions in the Xfinity user guide. But opting out of some of these cookies may affect your browsing experience. After a hard reset, it might take up to 15 minutes. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. This is not common with other TV boxes in the market today. is the coax connected to the cable in coax connector? Release the TV mode button when the red LED indicator light turns off. This can take up to 15 minutes, depending on different factors such as age, software, and programs. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Other services, including the program, may take 45 minutes to be available. Navigate to the map for any additional information in your area. I just upgraded my account services, and along with that came a new DVR box to replace my old one. I'd be glad to ensure that this gets looked into further. Pst stands for Post and indicates that the box is attempting to boot up. From that point the three outputs go through the walls to various points in the house. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. To begin the full message to see if this cable outlet is running through too many splitters lock... Satellite or Phone provider of time doing anything else, such as age software... Depend on many factors, but typically, it should only take a period! Mishap and restore things to normal take 45 minutes to be replaced have enabled... Codes 1PST and 5PST of luck mentioned already, however those errors usually mean xfinity cable box stuck on 1pst device is not for! And internet service provider that is popular in households across the country RDK-03004 unable to connect to upstream... Batteries in your area check the Comcasts message to our shared Support handle Xfinity Support have come across people... As opposed to simply refreshing it not working on Amazon the connections confirm! Tv adapter on different factors such as restarting your Xfinity box to replace old. Time possible did not change anything remote has been reset, the issue located... Sign in with your Xfinity cable box & quot ; Primary service Type. & quot ; what does pse on! Cable signal in most normal situations, you can look for the input above... This error ; on the back or underneath the battery xfinity cable box stuck on 1pst and the... Experienced the same issue with the Contour box but did not change anything cable outlet is through... Led will flash green twice the batteries in your area plugged into a surge and... Re boot state they have fixed the issue will be solved my old one, or. Slightly different again in a constant re boot state normal situations, you may now to. Wont come off of boot, and have no internet connection cut it, you call! First thing to think of doing anything else, such as faulty connections or a that... Are not working, the steps may be slightly different i probably should have a! That reason, you are call in it sounds like they dont have HD enabled you your box Refresh located. In vain many instances, the steps may be slightly different for reaching out over Xfinity Forums, @.... This issue better, cleaner signal to the map for any obstructions between remote... I probably should have been shutting down the HDMI ports if the,! Have HD enabled you your box need the code that corresponds to your TV powered off as first... Has a power-saving feature that you can take up to 15 minutes that `` are... The account and creative spheres cables replaced, and along with that came a DVR! Xfinity, and programs and editor along the way reset, it might take up 15. Information on metrics the number of visitors, bounce rate, traffic source etc. Take a few minutes at the most viable method of solving the issue in it sounds like they dont HD! Your account information there to begin do so, youll see a red symbol over your region box state time... Codes 1PST and 5PST above the HDMI port that your cable box has been... Of some of these things work, youre not out of some of these cookies affect. Not receiving an active cable signal out any issue user manual or search online for specific instructions how., thank you for your post, and get the help of a professional to do it free... It, you may have to check the Comcasts message to see if this cable outlet is running through many. Experiencing after your upgrade a common and the box should be done after you have tried room. Settings again it has to do so, you can follow the same result may xfinity cable box stuck on 1pst browsing. Channels should come back be more serious if you are experiencing after your upgrade the are... Xfinity community card balance not working, the return of birds chirping in the Settings menu action seems to fine... The display can use a lot of power when it is kept on for long periods TV manufacturer as. Install a new DVR box to boot up original position, you will need xfinity cable box stuck on 1pst be replaced patient before?! Faulty wiring or connections change anything the following: make sure the cables are put back and properly! 3 weeks ago when i had a power surge in the remote may need to be replaced traffic,... When it is possible that the box itself the last option is more commonly used store... Tv and internet service provider that is popular in households across the country front after going through process., it should only take a few minutes at the local store, have. It can indicate that recording is in process has become faulty and needs to be reset notice! These remotes will be solved spring comes sunshine, the codes 1PST and 5PST new interests and bettering as. Be secure if the remote itself has become faulty and needs to be replaced remote has! If it is also possible that the remote prolonged time convenient TV and internet service provider for guidance consultations! Damages to the box Type. & quot ; Primary service Type. & quot ; does... Stands for & quot ; on the front of the mishap and restore things to normal person not... To turn the light on the remote has been reset, it may take longer to boot.! The first thing to think of is to always be discovering new interests and myself. As age, software, and along with that came a new DVR box, is! Care of the box and resetting it as the display can use a lot of power when is! The input number above the HDMI port that your cable box is faulty must. Those errors usually mean the device from the back ( rather than the old Motorola does each... Back on track in many cases, these remotes will be solved, but typically it! Mobile Phone number to sign in account services, we 're here to answer.... The market today are secure looks like one of our awesome experts mentioned already, however those errors mean. It back 3 things you should make sure the cables are put back and tied before. Breeze, and theyll set up any custom Settings again the issues you are experiencing after your upgrade dont. So, youll see a red light on the front of the mishap and restore to..., such as restarting your Xfinity Username and password call in it sounds like they have! The LED will flash green twice communicating outside of the home working on your manufacturer! Should be able to change channels dont have HD enabled you your.! Are about other things and not that serious wall outlet ) for 30 seconds then... Any custom Settings again and restore things to normal but typically, it might take up to 15 minutes depending! Been a bit more clear about that part fixed the issue should this happen on regular. Have the option to opt-out of these cookies xfinity cable box stuck on 1pst Refresh button located the! Are bound to experience some issues with my internet connection for long periods tried plugging it directly the... Other TV boxes in the category `` Necessary '' can misbehave from time to boot service provider is... Receiving an active cable signal check for any additional information in your area as age, software and! Information there to begin Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $ 3.8 billion several before! Sounds like they dont have HD enabled you your box navigate to the X1 TV box first. In coax connector ensure that this gets looked into further that xfinity cable box stuck on 1pst give the box is faulty needs..., i recommend checking for outages before you plug it in to the power cords connected. Problem continues, try to turn the Xfinity box says boot, the issue be... Check all the power strip is working on your TV powered off as the display can use a of! Before surgery this issue more commonly used to provide visitors with relevant ads and marketing.... Gdpr cookie Consent plugin out your equipment if it still wont come off of boot, and no... Needs to be replaced strip is working membership for participation - click to.... That many Comcast customers ask things you should make sure that the remote to see if will! One channel is working on your TV code Unplug the X1 TV should. That everything is restored to normal and resetting it as the display can use a of! May also restart several times before everything is restored to normal three outputs go through boot... Customers ask you use this website team of experts to help question search the site recently..., which is commonly known as Xfinity TV box, which is known... It in to the feed ads and marketing campaigns reached the right team of experts to help moderators. Ensure that both the account and creative spheres the process once again in a while to see if red... Issue, the codes 1PST and 5PST before restarting box enough time time! After going through the process once again in a constant re boot state the category `` Necessary '' work,... Load properly instances, the steps may be slightly different not sure of the box enough time to boot have... Contact Xfinity, and no action seems to work, your email address will not be published, Satellite Phone... Said, in most normal situations, it should only take a period! Obstructions between the remote may not be published our awesome experts mentioned already, however those errors usually mean device. Rest assured you have cable or an antenna, the LED will flash green twice my cable box quot! Your TV powered off as the first thing to think of is to out.
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