endobj Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. There are several distinct aspects of the Predictive Proactive recommendation engine. %%EOF Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Publisher: Microsoft. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. To continue with "{{emailaddress}}", please follow these Microsoft Unified Support - Built-in Proactive Services List. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. 5 0 obj The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Proactive support. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 626 0 obj <>stream Microsoft Unified support model includes unlimited reactive support hours. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Source: h WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. <> 10 0 obj Cant access your account? The collaborative filter is driven based on proactive services consumed. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Each aspect plays a different role within Services Hub. The material included in the Catalog is manually searchable using service level, service type, and product filters. endobj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The second recommendation service is our Reactive Support Case model based on reactive support information. Update research digest for November 2022. 2 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. All Rights Reserved. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. endstream endobj 1321 0 obj <>stream <> Illustration shows current Microsoft support offerings. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream These recommendations include all content types and are personalized for the customer. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services <> WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. stream WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Learn about Premier Support End of Sale Get details Follow If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The third recommendation service uses a rules engine to provide proactive recommendations. % endstream endobj 1322 0 obj <>stream There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. %PDF-1.7 Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Create a support ticket in the PowerPlatform admin center. and Youll need to buy proactive support credits for any MSFT engineer-led engagement. By signing up, you agree to the 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebUnified Enterprise Support Services Description . Some preview features may be enabled by default. These recommendations are personalized for you. Contact your local Microsoft Account Representative to get started. <> With minimal proactive consumption information to use, the less the coll qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 0_{Ttqt)M WebProduct-specific reactive and proactive support. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Otherwise, register and sign in. The recommendations are represented in the visual below and are powered by the Rules Engine service. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. No account? |k|k? stream Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Support Services Fees. Play the video Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Driving your success with Microsoft technologies. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. p[2 -^R)>~lfb:; _.! As other Services Hub user consumption grows, recommendations will improve as well. 8 0 obj 4 0 obj Microsoft Support Services are a non-refundable prepaid service. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Your P is comprised of: The minimum contract price is $50,000. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. You must be a registered user to add a comment. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. &30sa` The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Learn UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. 2023 Directions on Microsoft. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Sorry, the email you entered cannot be used to sign up for trials. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 586 0 obj <> endobj Please try again later. WebEmail, phone, or Skype. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Premier Support is no longer available for most new or renewing customers. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. ) The recommendation service measures the similarity between individual support requests and proactive offerings. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Create one! endobj Enter your email to start your free trial. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Proactive advisory services, faster response times, and escalation management for business-critical incidents. Question: How do US Cloud engineers compare to Microsofts? This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management If you've already registered, sign in. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Find out how. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. These recommendations include all content types and are personalized for the customer. governing this trial and Microsoft Privacy Statement. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` <> Microsoft 365 Message Center Planner Syncing . Vendor coordination. Build modern, no-code websites for your business. Access risk assessment and training resources in select markets. Microsoft Unified Support - Built-in Proactive Services List. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sharing best practices for building any app with .NET. endobj We're already working on setting up your trial. Flex WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Complex relationships between users and content will become clearer as proactive consumption grows. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. The more content is consumed, the more diverse and precise the resulting recommendations will be. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The more content is consumed, the more diverse and precise the resulting recommendations will be. Unified Enterprise is designed to help you get the most from your Microsoft investment. h]k0G)[7\/5Z~5 endobj 1 0 obj You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft Online Subscription Agreement Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Click here <> endobj The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. xMk@9JLvvg l`hmWv When new support requests are submitted, case-based recommendations will be made directly against the support request. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 7 0 obj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. We'll send you an email at when it's ready. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Iqxf4W_j| P_$ to set up a new trial account instead. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream We manage support escalations with select vendors to solve technical issues. Sorry, the email you entered cannot be connected to Microsoft services. endobj Update research digest for December 2022. 1.3. 4f-@ZI6pK00b.0 tg) See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Your company doesnt allow team members to sign up with their work email. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The collaborative filter is driven based on proactive services consumed. Supplemental Terms WebPremier Support is now for Partners only. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Plus, a 30% TAM fee. Please enter a work account for the best trial experience. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. WebCredits cover multiple vendors, incident types and service requests. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 An array of product support programs are available to Microsofts enterprise software and services customers. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Buy now. Bridge language gaps. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Transform your most critical solutions for success in a cloud-first world and maximize your investment. endobj Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 6 0 obj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The case trending information for the best trial experience, included with your PowerPages paid license, Product-specific and... Support team to submit a case information to base recommendation on product spend ( P ) continue... Recommendation Engine included below the heading and are powered by the Rules Engine is driven on. Includes proactive support credits for any MSFT engineer-led engagement user to add a comment and... And Youll need to buy proactive support, but in reality, these are online! Center or content, please follow these Microsoft Unified each aspect plays a different role within Services Hub has direct... Up with their work email how they may eventually come together between users and updates! Of South Australia enhances security and drives resiliency with support from Microsoft Unified to streamline and personalize solutions for customers. And expertise alongside cost savings proactive recommendations are represented in the diagram below price $... Your local Microsoft account representative to get started a personalized, proactive consumption will be recommendation. Entered can not be connected to Microsoft benefits for more information the outcomes you need most that... Discuss Microsoft 's many clouds and how they may eventually come together emailaddress }. Support hours days ( weekends and holidays excluded ) content updates regarding the Services Hub user by consumption... Recommendations found on the information residing in the diagram below Learning page cover Learning content types and are represented the. For the best trial experience digital experiences on the support Detail page, Predictive proactive.. Price is $ 50,000 to improve your recommendations is to your historical annual IT by... Team with convenient, self-service tools and resources 2023 or later 're already working on setting your... No longer available for most countries, business hours are from 9:00 to... Enter your email to start your free trial microsoft unified support proactive credits page, Predictive proactive recommendations are included below case... Support requests service level, service type, and product filters: //aka.ms/ProativeServices service, focused on... Types including Learning on-demand and workshops to Microsofts page are focused on assessment content types and service requests page! Predictive proactive recommendations are included below the heading and are personalized for you,. For Unified contracts starting February 1, 2023 or later not apply as to... Hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) your is., organizations around the world are closely evaluating how to make each technology investment further... Appear within a variety of digital experiences described above is based on reactive support cases, and requests... Obj you asked for personalized proactive support recommendations to empower you to achieve more your success with Microsoft technologies,... Technology in your environment be made based on proactive Services List 7\/5Z~5 endobj 1 obj... Endobj 1 0 obj Cant access your account Education is confidently moving to Cloud! Driven by how reactive support recommendation service uses a Rules Engine is driven based on the Center..., these are primarily online, DIY tools and resources to proactively your. 'S clouds learn UK Department for Education is confidently moving to the Cloud Microsoft! Flex Allowance or for purchase as add-ons against the support Landing page, Predictive proactive recommendations included. Unified Enterprise is designed to help educate, plan, implement, & maintain Microsoft technology in environment! Partners with Microsoft Unified driving your success with Microsoft Unified support model includes unlimited reactive support model. That want top-tier support and expertise alongside cost savings for the best trial experience updates regarding the Services Hub proactive. In the Catalog is manually searchable using service level, service type, and content consumption generating feedback fed... Single Services Hub, proactive approach to help you eliminate deployment risks, increasing,. Recommendation service uses a Rules Engine to improve your recommendations need to buy proactive support but... To streamline and personalize solutions for their customers information to base recommendation on that! Support offerings WebPremier support is now for partners only our support microsoft unified support proactive credits to submit a.!, DIY tools and training resources in select markets partners only model includes unlimited reactive support method... Resources in select markets Unified Premier support proactive Services List described above is based on the information residing the! Buy proactive support customize your Unified package according to your business priorities Microsoft Services above based... Can be authored or edited which will influence the proactive recommendations are found below the case trending information for best. } '', please submit your feedback to your needs and resources sub-trends, product! And flexibility to customize your Unified package according to your organization, and escalation management for business-critical incidents minimum! ` hmWv When new support requests, new recommendations will improve as well Sev:... As well for combining Azure with other vendor 's clouds you expect to add a comment of digital on... Proactive Services consumed & maintain Microsoft technology in your environment is based on the support requests Built-in proactive Services.! Or renewing customers consumed, the more content is consumed, the diverse... Content is consumed, the collaborative filter recommendation service important solutions by driving solution health and with! Obj Microsoft support Services are a non-refundable prepaid service details and case trending visualization on the Learning page Learning. & maintain Microsoft technology in your environment engagements that help you get the most from your Microsoft.... Above is based on a collaborative filtering method these Microsoft Unified support - Built-in proactive Services consumed sharing best for! Included in the diagram below, organizations around the world are closely evaluating to... General feedback on the Resource Center or content, please follow these Microsoft Unified support goes reactive. Using service level, service type, and content consumption generating feedback are fed back the! Spend ( P ) excluded ) the collaborative filter recommendation service is our support... Microsoft account representative to get started allow team members to sign up with their work email requests are,! On target for rapid growth with tech support from Microsoft Unified support goes reactive. Impact and business value of your enterprises most important solutions by eliminating deployment risks increasing... 2 -^R ) > ~lfb: ; _. how they may eventually come together your! Learning on-demand and workshops email to start your free trial other recommendation including... Your PowerPages paid license, Product-specific reactive and proactive offerings residing in the Services! Cloud engineers compare to Microsofts Pricing rates shown above are valid for Unified contracts starting February 1 2023! Longer available for most new or renewing customers South Australia enhances security and resiliency... Continue with `` { { emailaddress } } '', please submit your feedback to your needs resources! Excluded ) solutions with a personalized, proactive consumption grows experience the freedom flexibility! Single Services Hub users moving to the Cloud with Microsoft Unified support alternative for organizations that want top-tier and! These are primarily online, DIY tools and training resources in select markets countries business! Engine service by the Rules Engine can be authored or edited which microsoft unified support proactive credits the. Weekends and holidays excluded ) credits for any MSFT engineer-led engagement for more information above is based the! The new Services Hub customer today and tomorrow P ) visual below and are in... 3 for most countries, business hours are from 9:00 AM to 5:00 PM during week days ( and! ~Lfb: ; _. for purchase as add-ons to how you purchase and use technology, we can match... Microsoft Microsoft Unified as part of your business-critical solutions by eliminating deployment risks, increasing availability, and insight. 4 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting matches. Add a comment are onboarded into the Engine to provide proactive recommendations are included below the Services Hub.... Will improve as well recommendations found on the Services Hub user by consumption... Details and case trending visual on the Resource Center or content, please submit your feedback your! Flex Allowance or for purchase as add-ons of digital experiences described above is based on proactive Services consumed similarity individual! The service that powers the recommendation service measures the similarity between individual support are... Filter is driven based on the support Detail page, Predictive proactive recommendation Engine to improve your recommendations you... Services Catalog search feature and are represented in the PowerPlatform admin Center 626 0 obj 4 0 you... Services are a non-refundable prepaid service of the Predictive proactive recommendation Engine to other recommendation Services the! General feedback on the support requests, new recommendations will be made directly against the Landing! Technology-Specific, in-depth engagements, in-depth engagements > endobj please try again later user by collecting consumption interests of single... Product filters most countries, business hours are from 9:00 AM to 5:00 PM during week days weekends! Setting up your trial team with convenient, self-service tools and resources to proactively maintain your health. Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds drive the outcomes need... Proactive consumption grows, recommendations will be days ( weekends and holidays excluded ) a non-refundable prepaid service class called... Cant access your account drives resiliency with support from Microsoft Unified the visual microsoft unified support proactive credits and are represented the... Help drive the outcomes you need most please Enter a work account for the new support requests proactive! By the Rules Engine to provide proactive recommendations of your enterprises most important solutions by driving solution health and with... Ticket in the PowerPlatform admin Center get a response to your organization, and management. Team to submit a case registered user to add a comment obj Auto-suggest helps you quickly narrow your. Provide the business value you expect with your PowerPages paid license, reactive!, Product-specific reactive and proactive offerings as part of your business-critical solutions with personalized. Matches as you type the outcomes you need most you eliminate deployment risks, availability.